I had no idea how much work was involved with selling items to students at an elementary school.
Which is a good thing. Because if I did, I probably wouldn't have volunteered to help out : )
But I was glad to have experienced it because the work involved reminded me of how it feels to be given a task without any procedures.
I felt stressed. I felt frustrated. I felt like quitting. And I felt exhausted. Which is exactly how your employees are feeling when they have a lot of work to do without any clear directions on how to do it.