Why you should STOP writing Salesforce documentation

Posted by Greg DeVore


I saw this comment on a guest blog post that Jonathan wrote over at Button Click Admin:

I worked soooo hard on good roadmap directions, and people still just call me first to walk them through it. Maybe one day they’ll get sick of me saying, “Did you read the directions?” and stop calling. Maybe?

As a Salesforce Admin or Super User, you really don't have a lot of free time on your hands. If people in your organization aren't reading the documentation you are writing, then I would suggest that you stop writing it.

Yep, you heard me correctly---stop.

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Topics: Software Documentation Tips