One of the concerns I hear quite often about documentation is that people aren't reading it. This results in users continuing to ask managers and Admin the same questions, and doing processes incorrectly.
While you can do quite a bit to help users reference your documentation (here are a few ideas), making your documentation easier to consume will go a long way. So today, I'm going to share a tip that may help you in your quest for making documentation easier to understand - using a flowchart.