--- title: Salesforce Training and Onboarding (3) description: Learn practical tips for improving Salesforce adoption in your organization with better approaches to training, onboarding and support. (3) --- [![ScreenSteps](https://sf.screensteps.com/hubfs/2025/2025%20Logo/Full%20Logo/SVG/ScreenSteps-Logo-BlackGreen_2025.svg "ScreenSteps")](https://www.screensteps.com/) [Salesforce Training Consulting](https://www.screensteps.com/consulting/salesforce-training) [Learn about ScreenSteps](https://www.screensteps.com/salesforce) ## [A Salesforce Admin's Resource](https://sf.screensteps.com) ### See better results from your live Salesforce training ## [Are you Dooming your Live Salesforce Training Event by Delivering TOO MUCH Information?](https://sf.screensteps.com/too-much-information) Posted by [Greg DeVore](https://sf.screensteps.com/author/greg-devore) October 9, 2015 at 10:08 AM When you are preparing a live Salesforce training event are you focused on what information you need to deliver or how your audience will use and apply that information? [Continue reading](https://sf.screensteps.com/too-much-information) Topics: [Live Training](https://sf.screensteps.com/topic/live-training) ## [Does Salesforce.com Actually Work?](https://sf.screensteps.com/does-salesforce.com-actually-work) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) September 25, 2015 at 7:52 PM ![](https://sf.screensteps.com/hs-fs/hubfs/SALESFORCE_ADOPTION.png?width=685&height=385&name=SALESFORCE_ADOPTION.png) "Does Salesforce.com actually work?" That is what some of your resistant users are asking themselves. They also ask questions like, "Why do I need to enter all of this information?" or "Things were working just fine - why change?" As a Trainer and an Admin, you've been put in charge of answering these kinds of objections. The tricky part is that many of your users don't actually ask these questions out loud - most just don't sign in or update data.  So, how can we get everybody to "dance?" [Continue reading](https://sf.screensteps.com/does-salesforce.com-actually-work) Topics: [Live Training](https://sf.screensteps.com/topic/live-training), [Salesforce adoption](https://sf.screensteps.com/topic/salesforce-adoption) ## [How to Cover Everything in Your One Hour Salesforce Training Session](https://sf.screensteps.com/cover-everything-in-your-one-hour-salesforce-training) Posted by [Greg DeVore](https://sf.screensteps.com/author/greg-devore) September 21, 2015 at 12:37 PM ![1-hour-training-planning.png](https://sf.screensteps.com/hubfs/blog/1-hour-training-planning.png "1-hour-training-planning.png")As a Salesforce Admin and Trainer you may feel that you are being asked to do the impossible:  - Make your training engaging - Keep it short - Make sure you cover everything How can you cover everything that you need your team to know, keep it engaging AND do it all in a 1-hour session? [Continue reading](https://sf.screensteps.com/cover-everything-in-your-one-hour-salesforce-training) Topics: [Live Training](https://sf.screensteps.com/topic/live-training) ## [How To Write Documentation - Hire Somebody](https://sf.screensteps.com/keeping-up-with-documentation) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) October 7, 2014 at 10:37 AM ![iStock_000016359001XSmall-300x199](https://sf.screensteps.com/hs-fs/file-305823564-jpg/blog/iStock_000016359001XSmall-300x199.jpg)Documentation goes by many names: - Training materials - Job aids - User guides - How-to manuals - Checklists - Standard operating procedures (SOPs) And a few more. But to make things easier for me, I just call it documentation. And it's clear to me that organizations and teams no longer need to be convinced that having better documentation is important - that debate (if it ever existed) is over. Right now, the problem many organizations and teams face is *creating* documentation, and then maintaining it once it's written. [Continue reading](https://sf.screensteps.com/keeping-up-with-documentation) Topics: [Salesforce documentation tips](https://sf.screensteps.com/topic/salesforce-documentation-tips) ## [The d-Myth: Your Salesforce Documentation Will Not Improve Operations](https://sf.screensteps.com/the-d-myth-your-salesforce-documentation-will-not-improve-operations) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) August 29, 2014 at 3:08 PM ![god-vector-1-6](https://sf.screensteps.com/hs-fs/file-1529015621-png/blog/god-vector-1-6.png?width=300&name=god-vector-1-6.png)There is something I like to call the d-myth. It's based off that book called e-myth (the myth that as long as you can make a great apple pie, you can run a successful apple pie business). [Continue reading](https://sf.screensteps.com/the-d-myth-your-salesforce-documentation-will-not-improve-operations) Topics: [Salesforce documentation tips](https://sf.screensteps.com/topic/salesforce-documentation-tips) ## [Is Your Lack of Influence Hurting Your Salesforce Training Efforts?](https://sf.screensteps.com/is-your-lack-of-influence-hurting-your-salesforce-training-efforts) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) August 21, 2014 at 5:57 PM ![Influence](https://sf.screensteps.com/hs-fs/file-1496510830-jpg/blog/Influence.jpg?width=350&name=Influence.jpg)Let me ask you a question - have you ever vented to somebody (or to yourself) any of the following thoughts? - "Getting people to cooperate with me is like pulling teeth!" - "Nobody reads any of the training material I make." - "I need help, but nobody is offering (or willing)." - "I'm trying to improve things around here, but I can't get any support - nobody listens!" At one point or another, I have said all of those to either my wife, my co-workers, or my friends during lunch. And at different times, I would have different reasons for why I just couldn't get through to folks: [Continue reading](https://sf.screensteps.com/is-your-lack-of-influence-hurting-your-salesforce-training-efforts) ## [The Reason Why I Believe Training Needs to Improve](https://sf.screensteps.com/the-reason-why-i-believe-training-needs-to-improve) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) July 22, 2014 at 1:32 PM ![young-tree](https://sf.screensteps.com/hs-fs/file-1304725216-jpg/blog/young-tree.jpg?width=800&name=young-tree.jpg) The first job I had out of college was working at my dad's medical practice. It was a temporary gig because I had a full-time offer from a consulting firm in Washington, D.C. But since I graduated in December, and the consulting job didn't start until August, I had some time to kill. So I worked for my dad in Pasadena, CA. I remember the first day at work - I sat down at a computer, received some login credentials for [NueMD](http://www.nuemd.com/), and was basically told to [Continue reading](https://sf.screensteps.com/the-reason-why-i-believe-training-needs-to-improve) ## [Let Your Learners Do it Wrong (In Fact, Tell Them to do it Wrong)](https://sf.screensteps.com/let-your-learners-do-it-wrong-in-fact-tell-them-to-do-it-wrong) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) July 18, 2014 at 8:00 AM ![textures-glass-broken-1.lt](https://sf.screensteps.com/hs-fs/file-1273162490-jpg/blog/textures-glass-broken-1.lt.jpg?width=300&name=textures-glass-broken-1.lt.jpg)In training scenarios, we do everything exactly how it's supposed to be done. But maybe it would be better if we let our learners do it wrong. [Continue reading](https://sf.screensteps.com/let-your-learners-do-it-wrong-in-fact-tell-them-to-do-it-wrong) Topics: [Live Training](https://sf.screensteps.com/topic/live-training) ## [You Know What You're Doing? Prove it...](https://sf.screensteps.com/you-know-what-youre-doing-prove-it...) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) July 16, 2014 at 4:40 PM ![freshicon_341](https://sf.screensteps.com/hs-fs/file-1260037501-jpg/blog/freshicon_341.jpg?width=300&name=freshicon_341.jpg)I recently moved from the Washington, D.C. area (Tysons Corner) to a city just outside of Charlott, NC. [Continue reading](https://sf.screensteps.com/you-know-what-youre-doing-prove-it...) Topics: [Live Training](https://sf.screensteps.com/topic/live-training) ## [Are you going to collapse like Brazil?](https://sf.screensteps.com/are-you-going-to-collapse-like-brazil) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) July 9, 2014 at 10:35 AM ![soccer_player_runkick-brasil-051414](https://sf.screensteps.com/hs-fs/file-1202871652-jpg/blog/soccer_player_runkick-brasil-051414.jpg?width=275&name=soccer_player_runkick-brasil-051414.jpg)I don't actually have cable ([see here to read why](https://sf.screensteps.com/how-to-change-the-behavior-of-salesforce-users-without-punishing-them)), so I couldn't watch the game between Brazil and Germany. But I figured it would be like most other soccer games - 90 minutes of running around with only 1 goal to show for it. Late last night I checked Facebook and saw this post from a friend of mine - "The grown men crying in this World Cup are breaking my heart." Grown men crying?  I figured it was a joke, but when I checked ESPN for the score, I realized that it was not a joke (although it took me about 5 minutes to believe the final score of 7-1 was accurate). And then I began seeing all of these images of grown men (and women) crying, just like the Facebook post said. [Continue reading](https://sf.screensteps.com/are-you-going-to-collapse-like-brazil) Topics: [Live Training](https://sf.screensteps.com/topic/live-training) [Previous](https://sf.screensteps.com/page/2) [All posts](https://sf.screensteps.com/all) [Next](https://sf.screensteps.com/page/4) ### Get Salesforce training tips and case studies delivered to your email inbox [![Learn How to Create an Engaging and Effective Live Salesforce Training Your attendees and your boss will thank you Download Now](https://no-cache.hubspot.com/cta/default/120141/d6dcd78e-c439-4766-b03f-a75d58b5e4b6.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/d6dcd78e-c439-4766-b03f-a75d58b5e4b6) ### Recent Posts ### Posts by Topic - [Salesforce documentation tips (28)](https://sf.screensteps.com/topic/salesforce-documentation-tips) - [Live Training (22)](https://sf.screensteps.com/topic/live-training) - [Salesforce adoption (14)](https://sf.screensteps.com/topic/salesforce-adoption) - [Training Events (5)](https://sf.screensteps.com/topic/training-events) - [Training (4)](https://sf.screensteps.com/topic/training) - [Onboarding (2)](https://sf.screensteps.com/topic/onboarding) - [Teaching (2)](https://sf.screensteps.com/topic/teaching) - [Documentation (1)](https://sf.screensteps.com/topic/documentation) - [Learning (1)](https://sf.screensteps.com/topic/learning) - [Software Documentation Tips (1)](https://sf.screensteps.com/topic/software-documentation-tips) - [Webinar (1)](https://sf.screensteps.com/topic/webinar) [see all](https://sf.screensteps.com/page/3#) ### Learn - [Webinars, Ebooks and Courses](https://www.screensteps.com/learning-resources) - [Company Blog](https://blog.screensteps.com) - [Docs that Rock Site](http://docs.bluemangolearning.com) - [Salesforce Adoption Blog](https://sf.screensteps.com) - [Additional Articles](https://www.screensteps.com/articles) ### Product - [Integrations](https://www.screensteps.com/integrations) - [Case Studies](https://www.screensteps.com/case-studies) - [API](http://help.screensteps.com/m/screenstepslive-api) - [Pricing](https://www.screensteps.com/pricing) ### Support - [Documentation](http://help.screensteps.com/) - [Forums](http://support.bluemangolearning.com/forums) - [Contact Support](https://www.screensteps.com/contact) - [Downloads](https://www.screensteps.com/downloads) ### About Us - [About Us](https://www.screensteps.com/contact) [![twitter](https://sf.screensteps.com/hs-fs/file-311419439-png/images/icons/twitter_icon.png)](https://twitter.com/screensteps)[![facebook](https://sf.screensteps.com/hs-fs/file-311421369-png/images/icons/fb_icon.png)](https://www.facebook.com/ScreenSteps) - Copyright @2014 Blue Mango Learning Systems, LLC - [Terms of Service](https://sf.screensteps.com/tos) - [Privacy Policy](https://sf.screensteps.com/privacy)