--- title: You Know What You're Doing? Prove it... description: "When you ask your users whether they're alright navigating around and doing something new, you'll often get the response, \"Yep!\" If I were you, I would trust, but verify." image: https://sf.screensteps.com/hs-fs/file-1260037501-jpg/blog/freshicon_341.jpg --- [![ScreenSteps](https://sf.screensteps.com/hubfs/2025/2025%20Logo/Full%20Logo/SVG/ScreenSteps-Logo-BlackGreen_2025.svg "ScreenSteps")](https://www.screensteps.com/) [Salesforce Training Consulting](https://www.screensteps.com/consulting/salesforce-training) [Learn about ScreenSteps](https://www.screensteps.com/salesforce) ## [A Salesforce Admin's Resource](https://sf.screensteps.com) ### See better results from your live Salesforce training # You Know What You're Doing? Prove it... - [Tweet](https://twitter.com/share) Posted by [Jonathan DeVore](https://sf.screensteps.com/author/jonathan-devore) July 16, 2014 at 4:40 PM ![freshicon_341](https://sf.screensteps.com/hs-fs/file-1260037501-jpg/blog/freshicon_341.jpg?width=300&name=freshicon_341.jpg)I recently moved from the Washington, D.C. area (Tysons Corner) to a city just outside of Charlott, NC. Moving companies are expensive, so I decided we would pack everything up ourselves and drive 6 hours to our new home. Over the past 9 years, my family has grown a bit, so we needed one of the larger moving trucks. When I pulled into the lot to pick up our moving truck, I was a little intimidated by how huge the moving trucks actually are. When the guy in charge handed me the keys, he asked if I was alright driving the moving truck. He seemed to be in a hurry, and I was in a hurry to get home, so I said, "Yep!" I couldn't believe I could just walk in and start driving that thing. During the drive I had lights flashing and buzzers buzzing - I didn't know what was going on. Everything turned out alright, and I ended up being a pretty competent driver, but upon reflection I think next time the guy at the counter asks whether I'm okay to drive a 22' truck, I'm going to say, "Why don't you give me a few pointers." When you ask your users whether they're alright navigating around and doing something new, you'll often get the response, "Yep!" If I were you, I would trust, but verify. Ask them to perform a few tasks - not as a quiz, but more of a "Great! I'm glad you're so smart. Let me just give you a few pointers for getting around some tricky spots." Otherwise they will end up calling for help from a Denny's just off I-81 because they don't understand what they're doing (that may or may not have happened to me). 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