Amee Cooper, Director of Change Management & Training at VMware, was one of the speakers during the breakout session titled, Go for Growth: How to Transform Your Salesforce Training Culture. She described VMware's Salesforce implementation and how the initial training was pretty manageable and effective - but over time, it didn't work very well and adjustments needed to be made.
WebEx wasn't enough
In the beginning, Amee was a team of one, and could send all of her communications via email and provide all of her training via WebEx. She would also provide recordings of the training sessions (something that she admits isn't very useful because nobody refers to them).
But as time went on, and VMware added new features and more staff, she noticed things were happening that weren't so great.